Terms & Conditions

Terms and Conditions

"Terms of Use" presented here determine the rules of use of the site earboxwear.com, and establishes the contractual relations between all users of the website www.earboxwear.com and the company EARBOXWEAR S.A, owner of the website.
EARBOXWEAR S.A is a company registered in Portugal (Civil Registry of Matosinhos), with headquarters on Lugar da Quintã, Number 16, 4700-023, Frossos, Braga. VAT number 510 003 095.
The "Terms of Use" presented here are unique and applicable, unless there is a prior agreement by the company EARBOXWEAR S.A and the other party.
We reserve the right to change the Terms and Conditions at any time without prior notice.
By using our website or placing an order through it, the customer consents to be bound by these Terms and Conditions.

User registration

To register on www.earboxwear.com, you should go to "Register" and fill out the data requested. The registration process is quite simple. We collect only the information necessary for us to identify, contact and provide quick and effective service.
All customer data is confidential.
Registration is not required to effectuate purchases.

My Account

To register on www.earboxwear.com, you should go to "Register" and fill out the data requested. The registration process is quite simple. We collect only the information necessary for us to identify, contact and provide quick and effective service.
All customer data is confidential. EARBOXWEAR S.A. will only use the customer data to provide the best customer service.

Orders

All orders should be made by www.earboxwear.com.
An email should be sent to the customer confirming the purchase.
By using our website or placing an order through it, the customer consents to be bound by these Terms & Conditions.

Products characteristics

EARBOXWEAR S.A  is not responsible for any differences between the products and its promotional images.

Prices

You can choose to pay in euros, dollars and pounds.
The prices displayed on our website include VAT but exclude delivery costs.

EARBOXWEAR S.A is not responsible for any differences between the products and its promotional images.

Payment methods

Payment methods available are VISA and Paypal.
If EARBOXWEAR S.A. is not able to confirm your payment your order will not be processed.

Availability

EARBOXWEAR S.A is responsible to deliver the products bought in due time, subject to availability of stock. If the product purchased is not available, EARBOXWEAR S.A will contact the customer by email or telephone within 48 hours from the purchase date, in standard business hours, in order to resolve the issue.

Delivery Mode

EARBOXWEAR S.A sells worldwide.
EARBOXWEAR S.A deliveries trough an independent company hired for this purpose.
Delivery times are indicative and can be exceeded due to stock unavailability, carriers delays or other major forces.

If the Customer does not receive the order in due time, there will be an investigation with the carrier that may take several days. During the investigation, no refund can be made. EARBOXWEAR S.A. is not responsible for any damages arising from transport.

Upon delivery you should proceed as follows:

1. Check whether the package is in perfect condition.
2. Open the carton asking the carrier to wait for the examination (this is a client's right).
3. Verify that the product meets the conditions requested and no visible flaws.
4. If there is any error or flaw delivery should be refused and the error must be reported to EARBOXWEAR S.A.

Exchanges & Returns

Whenever requested an exchange or refund, you will have to send the material received without damage, within fifteen days from the data that you received the package. The products must be returned to us in perfect conditions.

Products returned incomplete, damaged or used will not be accepted by the EARBOXWEAR S.A.
In case of exchange or return, the return period will depend on the evaluation of the material returned to EARBOXWEAR S.A.

In case of payment made by PAYPAL, the refund will be made in the same way. The EARBOXWEAR S.A does not accept returns in situations that have not been complied with the procedures and time provided by the relevant legislation for notification of exercise of the retraction, or if the product is not packaged in original packaging or not accompanied by all the original content.

Guarantees and after-sales service

All products sold have a 2-year warranty. This warranty applies to electronic accessories.

The warranty does not apply (or applies in part) to repair problems resulting from misuse.

Litigation and responsibilities

Any dispute arising from the interpretation or implementation of these "General Conditions", will be the resolved by Commercial Court of Braga.

EARBOXWEAR S.A is not responsible for delays or breaches of contract due to major forces.